[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/onethirdstories.com\/uk\/wp-content\/uploads\/sites\/7\/2021\/01\/Hero.png” min_height=”370px” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|tablet” custom_margin=”80px||||false|false” custom_margin_tablet=”auto||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”60px|||||” custom_margin_tablet=”30px||||false|false” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_padding=”||0px|||” border_width_bottom=”2px” border_color_bottom=”#2B2A65″ global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-22px|auto|30px|auto|false|false” custom_margin_tablet=”” custom_margin_phone=”-45px|auto|30px|auto|false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#e7f6f9″ link_option_url=”#course-content” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset4″ box_shadow_horizontal=”-10px” box_shadow_color=”#d1eff6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px|45px|30px|45px|true|true” global_colors_info=”{}”]<\/p>\n
Book bundle, pronunciation, new stories, age appropriateness, audiobooks.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#e7f6f9″ link_option_url=”#orders-and-payment” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset4″ box_shadow_horizontal=”-10px” box_shadow_color=”#d1eff6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px|45px|30px|45px|true|true” global_colors_info=”{}”]<\/p>\n
Cancellation, purchase orders, payment issues, pausing.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” background_color=”#e7f6f9″ link_option_url=”#delivery” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset4″ box_shadow_horizontal=”-10px” box_shadow_color=”#d1eff6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_padding=”30px|45px|30px|45px|true|true” global_colors_info=”{}”]<\/p>\n
Box hasn’t arrived, getting boxes all in one go, tracking your order.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”course-content” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_margin=”||||false|false” border_style_all=”none” border_width_top=”2px” border_color_top=”#2B2A65″ collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-19px|auto||auto||” custom_margin_tablet=”0px||-15px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-50px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||16px||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ _module_preset=”default” width=”60%” width_tablet=”75%” width_phone=”” width_last_edited=”on|tablet” custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”-25px||0px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Is One Third Stories suitable for kids of any age?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off|20px|20px||” border_color_all=”#2B2A65″ global_colors_info=”{}”]Our Story Boxes are aimed at kids aged 4-9, but we know that lots of younger and older children love them too. If you aren\u2019t sure, we suggest trying a monthly subscription to see if One Third Stories is right for your child.[\/et_pb_toggle][et_pb_toggle title=”What is the Book Bundle and how much does it cost?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”||||||||” hover_enabled=”0″ border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Our Book Bundle is a pack of six new storybooks for kids to enjoy, without any supplementary materials. A Book Bundle costs \u00a349.99.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”How can I help my child pronounce the new language correctly if I don\u2019t speak it myself?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]Don\u2019t worry! Before you receive each month\u2019s Story Box, we\u2019ll email you a link to an audiobook of that month\u2019s story. Our audiobooks are narrated by some fantastic native speaker voice actors, and they provide authentic models for how every new word is pronounced. Audiobooks can be streamed or downloaded.[\/et_pb_toggle][et_pb_toggle title=”Where can I find my audiobooks?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]<\/p>\n
We’ll send out an email with every box with a link to your audiobook. You can also find the URL on the title page of each of your storybooks.\u00a0<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Will you be producing any more stories? How about stories for adults?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]<\/p>\n
Currently, we have no plans to create any more stories – but we\u2019re always very much open to suggestions! We love hearing suggestions for new books and activities, so send yours to support@onethirdstories.com<\/a> and we\u2019ll keep you updated by email.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can my child start a course at a more advanced stage than Story Box 1?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off|||20px|20px” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]All of our courses advance in difficulty as they progress. If you think it would be appropriate for your child to start at a higher level, contact us at support@onethirdstories.com<\/a> and we can discuss which Story Box would be best for your child to get started with.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”orders-and-payment” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_margin=”-40px||||false|false” border_style_all=”none” border_width_top=”2px” border_color_top=”#2B2A65″ collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-59px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-50px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||16px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ _module_preset=”default” width=”60%” width_tablet=”75%” width_phone=”” width_last_edited=”on|tablet” custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”-25px||0px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How can I cancel my order?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”||||||||” border_radii=”off|20px|20px||” border_color_all=”#2B2A65″ global_colors_info=”{}”]Cancelling any order is easy – simply email us at support@onethirdstories.com<\/a> or do it yourself from your account by following these instructions.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I pause my subscription?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]Of course! You can pause your deliveries for 1, 3 or 6 months whilst you catch up on the stories you’ve already sent. <\/span><\/p>\n To pause, just send us a pause request<\/a> and we’ll get right on it. <\/span>[\/et_pb_toggle][et_pb_toggle title=”Can I pay by Purchase Order?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]Unfortunately we are unable to accept POs, but many schools order with us using their school\u2019s credit or debit card. <\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Two payments have left my account but I still haven\u2019t received anything – why is this?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”||||||||” hover_enabled=”0″ border_radii=”off|||20px|20px” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Sometimes factors outside of our control impact delivery times.\u00a0 If this happens, let us know at support@onethirdstories.com<\/a> and we\u2019ll be happy to pause your subscription for a month so that you can enjoy your previous box before the next one is shipped.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” custom_margin=”-40px||||false|false” border_style_all=”none” border_width_top=”2px” border_color_top=”#2B2A65″ collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”-59px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”delivery” module_class=”section-title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||-50px|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||16px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ _module_preset=”default” width=”60%” width_tablet=”75%” width_phone=”” width_last_edited=”on|tablet” custom_margin=”0px||0px||false|false” custom_margin_tablet=”” custom_margin_phone=”-25px||0px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”My order still hasn\u2019t arrived – where is it?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off|20px|20px||” border_color_all=”#2B2A65″ global_colors_info=”{}”]<\/p>\n If you\u2019re in the UK, you should receive your Story Box 3-5 days after the delivery date given in your order confirmation email.<\/p>\n If you\u2019re in the US, you should receive your Story Box 2-3 weeks after the delivery date given in your order confirmation email.<\/p>\n Please note that some delivered are being affected by the ongoing COVID-19 pandemic. Deliveries to the US and rest of world may take up to 4-6 weeks.<\/p>\n If your box still hasn\u2019t arrived, drop us an email at support@onethirdstories.com<\/a> and we\u2019ll be happy to investigate.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I have my prepaid boxes shipped all in one go” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.16″ _module_preset=”default” title_font=”||||||||” border_radii=”off||||” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}”]If you\u2019d prefer to receive all of your prepaid boxes all at once rather than monthly, we\u2019d be delighted to arrange this for you. Simply email us at support@onethirdstories.com<\/a>.<\/span>[\/et_pb_toggle][et_pb_toggle title=”Can I track my order?” open_toggle_background_color=”#e7f6f9″ closed_toggle_background_color=”#ffffff” icon_color=”#2B2A65″ open_icon_color=”#2B2A65″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”||||||||” hover_enabled=”0″ border_radii=”off|||20px|20px” border_color_all=”#2B2A65″ border_width_top=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\nOrders and payment
\n<\/h2>\n\n
Delivery<\/h2>\n